Our Cancellation policy
Cancellations – Customers will receive a full refund with 36 hours notice of cancellation. Customers that cancel within 36 hours of their appointment will not receive a refund. Customers will also receive a full refund in case of operator cancellation due to weather or other unforeseen circumstances. Poipu Beach Surf School determines acceptable and safe weather conditions. Contact us by phone to cancel or inquire about a cancellation. No-shows and late guests unable to arrive on time for lesson will be charged the full price.
Late Rescheduling – If you reschedule within 36 hours of your lesson, you will be charged a “Late Rescheduling Fee” in the amount of $20 per person for a beginner lesson or $30 per person for a semi-private or private lesson. Once lessons are rescheduled within the 36 hour cancelation they become non-refundable.