Cancellation policy

Our Cancellation policy

Cancellations – Customers will receive a full refund with 48 hours notice of cancellation. Customers that cancel within 48 hours of their appointment will not receive a refund. Customers will also receive a full refund in case of operator cancellation due to weather or other unforeseen circumstances. Poipu Beach Surf School determines acceptable and safe weather conditions. Contact us by phone to cancel or inquire about a cancellation. No-shows and late guests unable to arrive on time for lesson will be charged the full price.

Late Rescheduling – If you reschedule within 48 hours of your lesson, you will be charged a “Late Rescheduling Fee” in the amount of $20 per person for a beginner lesson, $30 per person for a semi-private lesson, and $60 per person for a private lesson. Once lessons are rescheduled within the 48 hour cancelation they become non-refundable.